Frequently Asked Questions (FAQs)

Our FAQs have been curated to help you make the most of your time on our website and to shop effectively. Should you have questions outside of the listed ones, please reach out to us using the contact form.


How to Order?

Click on any product of choice, add to cart then proceed to checkout to enter shipping details and make payment.

Is my Data Protected?

Yes, our website uses an advanced 256 data encryption key. Payment information processed on our website is secure, encrypted and transmitted through the payment provider servers.

How Does Your Point System Work?

When you perform specific tasks like completing orders, registering on the website, giving reviews, etc., you are awarded points that can be applied toward a discount when you are paying for your products while promotions last.

What Payment Option is Available?

We accept debit/credit card payment, USSD payment, Bank Transfer and Payment on Delivery (in select cities).

Is Payment on Delivery Always Available?

Yes! Payment on Delivery is only available in the following cities:


Port Harcourt




What Account Should Transfers be Sent to?

All bank transfer payments must be made in favour of Autotech Innovations Limited. Any account other than the above account name would not be validated by the company.

Is Your Product Authentic or Genuine?

We have the exclusive right to sell the Pro-Tec product in Nigeria, West Africa and Central Africa.

You can only get the original product in Nigeria from our website or listed affiliate shops.

Is the Product Approved by SON

Yes, the product has been tested and approved by the Standards Organization of Nigeria (SON).

Do You Ship to All Parts of Nigeria?

Yes, we ship to every part of Nigeria.

Order Tracking

All orders can be tracked on the website using your unique order number and billing email address.

How Long Before I Get the Product?

It takes between 3 to 7 days before your order can reach you depending on your location.